FREE SHIPPINGDOMESTIC ORDERS OVER $50 INTERNATIONAL ORDERS OVER $75

FAQ

Top Questions

Product Questions

SHOPPING

  • How Can i get a discount for my Case

    -Open up the instagram app on your phone

    -Search for @LaceCaseUSA

    -Follow our page

    -Direct Message us (XYZ) to receive a discount code

  • How can I add a promo code to my order?

    Select which product and color you would like and then click “Add to Cart.” You will be directed to the Shopping Cart, where you will see a "Coupon and Discount Code" field next to an “Apply Coupon” button. Enter your promo code in this field and click the “Apply Coupon” button. Your Shopping Cart will update to show your adjusted price.

  • Do you offer bulk discounts?

    We do offer bulk discounts on our products. It varies from case to case, please (CONTACT US) directly for more info. Please provide as many details as possible on your order (reseller request, giveaway, etc).

Press / Media / Reviewer

SHIPPING / RETURNS & EXCHANGES

  • When do i recieve my tracking information?

    Once the initail rollout has been funded, production is complete and we have received the cases, please allow 24-48 hours for order processing. Once your order has been shipped, a shipping confirmation will be sent to you via email with the order tracking number and link to the mail courier.

  • I entered the wrong shipping address!

    (CONTACT US) ASAP with your order number and correct shipping address and we'll get your package shipped to the right place

  • Returns

    We are committed to providing top notch support on every product we sell. Our standard return policy on our products is 30-days from the date of receipt. Within this timeframe, the product may be returned to us for a refund, store credit, or exchange. We calculate the timeframe by using the date that the shipping company confirms the item has been delivered to you. To request a return, please visit the "Contact Us" page of our website. To arrange a return, please send us your name, order number, product(s) being returned, and the reason for your return. We will typically reply within 24-hours with further return instructions. All products being returned to us must be in "like new" condition and contain all original components including the product box and manuals. Please be sure to package all items securely. We are not responsible for items that get lost or damaged in transit being returned to us. Please note that we do not accept returns for open screen protectors. 

     

  • Order Cancellations

    We will make all efforts to cancel any order prior to shipment when possible. Please note that once an order is placed through our website, we are unable to guarantee any order cancellations prior to shipment. If the order has been shipped, we are glad to arrange a return for a refund once the shipment has been delivered.

  • Non Defective Products:

    Any return on a non-defective product will incur a 10% restocking fee unless store credit or an exchange is being issued. We are more than happy to allow you to exchange your unit for a different product at no additional charge. All shipping and handling charges are non-refundable.

  • How Can i contact support?

    Just head to our (CONTACT PAGE)! Or email us at LaceCaseUSA@gmail.com

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